CFBS Implementation eBook 2025 spreads-email - Flipbook - Page 12
Cutover
ON-SITE SUPPORT
The cutover over to the new system often
involves one or more consultants on-site to
provide direct support to the users. The typical
period for on-site support ranges from 1 to 3
weeks. This period varies based on the level of
impact to the business, the amount of
programming changes, and the intricacies of the
modules being implemented. For example,
clients that implement manufacturing and/or
warehouse management typically require a
longer period of support due to the complexities
of the applications.
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PRIORITY SUPPORT
Companies that focus on services and projects
as their line of business historically have a
shorter period of go-live support. However, they
probably will need much heavier month-end and
on-going support that coincides with projects
closing out. Distribution without warehouse
management normally has the shortest go-live
period.
Regardless of the modules installed, clients
always receive Priority Support during the first
month after go-live with the same primary CFBS
team members they have been working with
throughout the project.
